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Terms & Conditions

A. General website terms and conditions.

This web site, which incorporates associated transactions software, underlying technologies and servers ("web site") is owned and operated by BCS Worldwide Limited ("BCS") whose registered address is: 13 Skylines Village, Limeharbour, London, E14 9TS. BCS is the data owner and is registered with The Information Commissioner in the United Kingdom; the registration number is 7444802. By using the web site you accept the following terms and conditions and, in addition, if you make a reservation, the standard terms and conditions of sale of BCS:

B. Data protection.

BCS's use of personal information supplied by you when you use this web site is governed by our privacy policy. BCS fully respects your rights to privacy and utilises the following practices in regards to any information we are provided with or obtain about users of this web site. In order to provide service to you as a customer of BCS we may require you to provide certain information to us. Common items may include, but are not limited to, the booker and/or the passenger's name, address, phone number and credit card details. By providing this information to BCS, you are agreeing to allow us to utilise this information to complete all services you request to us.

BCS may pass on your personal information to, or allow access to your personal information by, third party service providers or organisations that otherwise assist us in providing goods, services or information you request. BCS operates internationally, this may mean that we could transfer your data to countries outside the country of origin of the personal information. An agreement is in place in respect of the transfer of data between BCS Cars Ltd and BCS Services National and International Service Partner Network.

C. Customer/Traveller responsibilities

  • Not to take any action which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the site
  • Be entirely responsible for and keep secret any password used by you. You should change your password if you believe it's no longer secret
  • To not post, distribute or otherwise upload any defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication
  • To not threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights
  • To not under any circumstances make any unauthorised, false or fraudulent orders, reservations or request for services
  • To not obtain or try to obtain unauthorised access to any private or other customer account areas on the site
  • To not, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of BCS or any of our associated companies or third parties
  • To not to do anything that is otherwise unlawful or which may cause any liability for us

(i). If we consider that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the web site BCS reserve the right to:

  • Warn you via e-mail to yourself and/or your internet service provider that you have breached these terms, and ask you to stop such conduct Delete any material or content which you may have posted without notice to you Terminate your account facilities and/or any other services provided to you by BCS

And in addition:

  • Take measures (including terminating, suspending or restricting your access) to prevent you from accessing/using this web site
  • If your conduct on this web site causes us, or any associated company loss, damage or other costs, you shall be responsible for reimbursing these costs.

(ii). You undertake to fully and effectively indemnify and to keep BCS indemnified at all times against all actions, proceedings, costs, claims, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by BCS in respect of:

Any information, data or material produced, stored, transmitted or downloaded by you when using this web site

Any breach by you of these terms and conditions or of any law, code or regulation relating to this web site

D. Licence

BCS grants you a non-exclusive licence to access and use the content in this web site for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.

E. Intellectual property rights.

(i). BCS, being the author of this web site hereby asserts its right to be identified as the author of this web site in accordance with section 78(2) of the Copyright, Designs and Patents Act 1988.

(ii). You acknowledge that the copyright, trademark rights, database rights, patent rights and all other intellectual property rights comprised in or relating to this web site and in the data it contains, including but not limited to text, graphics, audio, video or image files, content, software, data and information displayed on, or available from this site, belongs to BCS.

F. Changes to the web site.

BCS may at any time make alterations to or to withdraw this web site or any part of it. All Intellectual Property Rights in any developments, improvements, alterations, modifications and enhancements to the Software arising from consultation with the Customer and/or at the request of the Customer shall vest automatically in BCS upon creation.

G. Limitation of liability.

(i). BCS excludes all warranties, express or implied relating to this web site. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.

(ii). BCS shall not be liable for any loss or damage suffered as the result of the use of this web site.

(iii). There may be links to other web sites from the BCS web site; however, these other web sites are not controlled by BCS and we are not responsible for any content contained on any such web site or any loss suffered by you in relation to your use of such web sites. You waive any and all claims against BCS regarding the inclusion of links to outside web sites or your use of those web sites.

H. General terms and conditions.

Quotations, rates and charges

All prices are in £/GBP , exclusive of VAT at the current rate unless otherwise stated.

All quotations are estimated journey charges, are valid for 30 days and are exclusive of all waiting time, parking, tolls or telephone charges. Gratuities are at the Customer’s discretion. Waiting time is charged at the agreed tariff rate.

Final journey charges will be calculated according to the actual route taken by the chauffeur and any other relevant factors, e.g. waiting time (at the agreed tariff). The chauffeur will take the most optimal route unless the client gives specific instructions or prevailing traffic conditions dictate.

Charges apply for Customer no shows and cancellation at the tariff rate based on the service booked.

Cancellation notice periods are as follows:

  • Free if within 4 hours of commencement of journey outside M25.
  • Free if within 2 hours of commencement of journey within the M25.
  • 75% of full fare charged outside of these parameters.

If you cannot locate your chauffeur and you seek an alternative method of transport without first contacting BCS to try and resolve the situation, you will be charged the tariff rate based on the service booked.

Surcharges:

  • Bank Holidays = 50% ;
    Christmas/Boxing Day/New Year/New Year Day = 100%On-site co-ordinators are available on request, and are charged on an hourly basis with a 2 hour minimum charge.
  • Fuel Surcharge: BCS reserves the right to review the charges to take account of movements in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control.

In the event that the interior of the vehicle is soiled or damaged by the Customer, a valeting charge will apply.

Payment

Payment terms are 30 days from date of invoice. BCS reserves the right to charge interest on overdue invoices at the base rate of interest plus 5%.

BCS accepts most credit cards as a means of payment but a surcharge of 3% will be levied to cover the costs of credit card processing. (5% for American Express credit cards)

Exclusions

BCS accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.

BCS shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.

In the event of any claim against BCS arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.

Non-Solicitation of Personnel

If you wish to directly hire or employ a BCS chauffeur, we reserve the right to levy a £5,000 fee to cover the costs of recruiting and training the chauffeur.

Affiliates

BCS reserves the right to enlist the services of carefully selected affiliates to provide the service on our behalf during busy periods, but shall remain responsible for the overall service delivery.

Applicable Conditions

These terms and conditions are governed by and are subject to the laws of England and Wales and BCS and the Customer submit to the exclusive jurisdiction of the courts of England and Wales.

All bookings made shall be deemed to be a confirmation by the Customer to acceptance of these terms and conditions and shall supersede any other terms and conditions from the Customer. Any amendments to these terms and conditions must be agreed in writing by both parties.

BCS's use of personal information supplied by you is governed by our privacy policy. BCS fully respects your rights to privacy and utilises the following practices in regards to any information we are provided with. In order to provide service to you as a customer of BCS we may require you to provide certain information to us. Common items may include, but are not limited to, the booker and/or the passenger's name, address, phone number and credit card details. By providing this information to BCS, you are agreeing to allow us to utilise this information to complete all services you request to us.

We may pass your personal information to, or allow access to your personal information by, third party service providers or organisations that otherwise assist us in providing goods, services or information you request. Since BCS operates globally, this may mean that we could transfer your data to countries outside the country of origin of the personal information. An agreement is in place in respect of the transfer of data between BCS Worldwide Limited.

Whilst every effort has been made to ensure that the information contained in this document is correct at the time of going to print, BCS regrets it cannot accept liability for any errors or changes that may occur after publication.

Registered Details

BCS Worldwide Limited
13 Skylines Village
Limeharbour
London
E14 9TS
Registered in England 7444802

24 Hour Reservations

T: +44 3303 321 321
F: +44 207 538 7860
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